Last update: May 23, 2018
If you have any questions about the installation or use of the Oura Services or have technical difficulties, you will find FAQs on our Website at ouraring.com or you may submit a support request: submit support ticket.
We may change or discontinue, in whole or in part, the Oura Services at any time without notice. You acknowledge that Oura is not liable to you or to any third party for any such action.
The full Oura experience requires the Oura Product, Internet access to the Mobile App and Website, and other required software (if any). Periodic updates to any of these elements may be required for improved performance, and the performance of the whole may be affected by the performance of any of these elements. You are responsible for obtaining your own Internet access and mobile device to access the Oura Services.
Please note that Oura Services are not intended to diagnose, treat, cure, or prevent any disease or medical condition. The information and guidance in the Oura Services are there for informational purposes only and can not replace the services of health professionals or physicians. You should always consult a physician before making any changes to your sleep or activity based on information or guidance of the Oura Services, or if you have any questions regarding a medical condition. Never disregard professional medical advice or delay in seeking it because of something you have read on or through the Oura Services. We are not responsible for any health problems that may result from information or guidance you learn about through the Oura Services. If you make any change to your sleep or activity based on the Oura Services, you agree that you do so fully at your own risk. It is important to be sensitive to your body’s responses. For example, if you feel unexpected, repeating or long term pain, fatigue or discomfort due to having made changes to your sleep or activity, it is recommended that you consult a physician before continuing with such changes. The information and guidance in the Oura Services may be misleading if your physiological functions and responses differ significantly from population averages due to medical conditions or rare natural differences.
Please be cautious that the Oura Product you are wearing does not get caught on fixed structures or heavy objects when moving yourself or moving said heavy objects.
If you experience redness or skin irritation on your finger due to Oura Product, remove it immediately. If symptoms persist longer than 2-3 days of not using your Oura Product, please contact a dermatologist.
Mailing Address: Elektroniikkatie 3, 90590 Oulu, Finland
Phone: +358-50-4668390 (Please note calls to this number cannot reach customer service. For questions on support, orders, returns or product information, please submit a support request to more quickly have your needs handled).
You may propose to Oura modifications or improvements to all or any part of the Oura Services. By choosing to disclose such proposal to Oura, you hereby grant Oura all title and ownership and intellectual property rights to such proposal.
In relation to your purchase and use of the Oura Services, you agree to comply with the laws of your local jurisdiction as well as with any export restrictions of the United States and certain other countries on products or information.
EXCEPT FOR THE LIMITED WARRANTY FOR THE OURA PRODUCT SET FORTH BELOW, THE OURA SERVICES ARE PROVIDED BY OURA AND ITS AFFILIATES “AS IS.”
NEITHER OURA NOR ITS PARTNERS, SUPPLIERS, OR AFFILIATES MAKE ANY REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE OPERATION OF THE OURA SERVICES (INCLUDING THE OURA PRODUCTS), ITS CONTENTS, OR ANY INFORMATION MADE AVAILABLE BY OR THROUGH THE OURA SERVICES. IN ADDITION, OURA AND ITS PARTNERS, SUPPLIERS AND AFFILIATES DISCLAIM ALL WARRANTIES WITH RESPECT TO THE OURA SERVICES (INCLUDING THE OURA PRODUCTS), EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY, TITLE, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT. FURTHERMORE, OURA DOES NOT WARRANT THAT USE OF THE OURA SERVICES WILL BE UNINTERRUPTED, AVAILABLE AT ANY TIME OR FROM ANY PARTICULAR LOCATION, SECURE OR ERROR-FREE, THAT DEFECTS WILL BE CORRECTED, OR THAT THE OURA SERVICES (INCLUDING ANY OURA PRODUCT) ARE FREE OF VIRUSES OR OTHER POTENTIALLY HARMFUL COMPONENTS.
LIMITED WARRANTY FOR THE OURA PRODUCT, FOR EXAMPLE, THE RING. OURA WARRANTS TO THE ORIGINAL END USER PURCHASER THAT THE OURA PRODUCT IS FREE FROM DEFECTS IN MATERIAL AND WORKMANSHIP FOR TWO (2) YEARS FROM THE DATE OF PURCHASE. If your local law in effect at the time of purchase requires a warranty period longer than two (2) years, this warranty shall be extended to the extent required by such law. Within the warranty period, Oura shall repair or replace at no charge to you any components of the Oura Product that fail the limited warranty provided. You shall be responsible for any related transportation charges. Replacement products may be new or refurbished at our discretion. This limited warranty does not apply to (i) normal wear and tear, including scratches and dents; (ii) consumable parts included in the Oura Product, such as batteries, unless product damage has occurred due to a defect in materials or workmanship; (iii) damage resulting from your failure to use the Oura Product in accordance with the instructions accompanying the Oura Product or available at the Website; (iv) damage resulting from an accident, flood, fire, misuse, or abuse; (v) damage resulting from service performed, or damage resulting from tampering or alterations to the Oura Product, by anyone not authorized by Oura; or (vi) use of the Oura Product with any other application or software than the Mobile App.
Oura retains the exclusive right to repair or replace the Oura Product, or offer a full refund, at its sole discretion. Such remedy shall be your sole and exclusive remedy for any breach of warranty. Warranty repairs and replacements have a new warranty which is the longer of ninety (90) days or the balance of the original two year warranty.
Limitation of Liability
IN NO EVENT WILL OURA OR ANY OF ITS AFFILIATES BE LIABLE FOR DIRECT, INDIRECT, INCIDENTAL, PUNITIVE OR CONSEQUENTIAL DAMAGES (INCLUDING WITHOUT LIMITATION THOSE RESULTING FROM LOST PROFITS, LOST DATA OR BUSINESS INTERRUPTION) ARISING OUT OF THE USE, INABILITY TO USE, OR THE RESULTS OF USE OF THE OURA SERVICES, WHETHER SUCH DAMAGES ARE BASED ON WARRANTY, CONTRACT, TORT OR ANY OTHER LEGAL THEORY AND WHETHER OR NOT OURA HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. THE AGGREGATE LIABILITY OF OURA, ARISING FROM OR RELATING TO THE OURA SERVICES (REGARDLESS OF THE FORM OF ACTION OR CLAIM, E.G. CONTRACT, WARRANTY, TORT, STRICT LIABILITY, NEGLIGENCE, OR ANY OTHER LEGAL THEORY) IS LIMITED TO $100. OURA’S AFFILIATES, PROVIDERS AND PARTNERS HAVE NO LIABILITY WHATSOEVER ARISING FROM THE WEBSITE. In some locations applicable law may not allow certain of the limitations described above, in which case such limitations will apply to the maximum extent allowed by such applicable law.
ŌURA logo, Ō logo and ŌURA are trademarks or registered trademarks of Oura Health Ltd. Patented and patents pending. © Oura Health Oy (Oura) 2014-2018. All rights reserved. You are not granted, by implication or otherwise, any license or right to use any marks appearing on Oura Services. One or more patents owned by Oura (or patents licensed from third parties) apply to the Oura Products and to the features and services accessible via the Oura Services maintained by Oura.
If you reside in any other country or territory, (1) the arbitration will be held in accordance with the Arbitration Rules of the International Chamber of Commerce of Finland (“ICC”) in effect at the time of the arbitration (the “ICC Arbitration Rules”); (2) the ICC shall be the appointing authority and responsible for administering any arbitration hereunder in accordance with the ICC Arbitration Rules; and (3) the place of arbitration shall be in Helsinki, Finland.
In either case, the arbitration shall be conducted by a single arbitrator who shall be a professional, legal or otherwise, but shall not be, or have previously been associated with either party (the “Arbitrator”). The arbitral award shall be final, binding and non-appealable. The Arbitrator’s award must be reasoned and issued in writing within thirty (30) days of the hearing, unless otherwise agreed to by Oura and you.
Notwithstanding the foregoing, in recognition of the irreparable harm that a breach by you of Oura’s intellectual property rights would cause, Oura may seek an injunction against such violation or breach in a court of competent jurisdiction.
Oura Health Oy, Elektroniikkatie 3, FI-90590 Oulu, FINLAND